Question 1

What is PocketTip?

Accepted Answer

PocketTip is a digital tipping platform that allows Australian service workers to receive tips without cash. Workers create a personal tip page linked to a QR code, and customers can tip instantly using Apple Pay, Google Pay, or a debit or credit card.

Question 2

How does PocketTip work?

Accepted Answer

Service workers create a free tip page and share their QR code with customers. Customers scan the code, choose an amount, and tip securely using their preferred payment method. Tips are paid directly to the worker’s bank account based on their payout settings.

Question 3

Do customers need to sign up to leave a tip?

Accepted Answer

No. Customers do not need to create an account or sign up to leave a tip. Tipping is designed to be fast and frictionless, with just a quick scan and payment.

Question 4

Is PocketTip safe to use?

Accepted Answer

Yes. All payments are processed securely using Stripe, one of the world’s most trusted payment platforms. Industry-standard encryption and security practices are used to protect both customers and workers.

Question 5

Who can create a tip page?

Accepted Answer

PocketTip tip pages can be created by Australian residents. Workers must have an Australian bank account to receive payouts.

Question 6

Can people from other countries send tips?

Accepted Answer

Yes. Customers from anywhere in the world can send tips using supported cards and digital wallets. There are no country restrictions for people giving tips.

Question 7

How much does it cost to use PocketTip?

Accepted Answer

Creating and using a tip page is completely free for workers. There are no monthly fees or setup costs. A transparent 3.5% fee is added to the tip amount and paid by the customer.

Question 8

Why is there a fee on tips?

Accepted Answer

The 3.5% customer-paid fee covers secure payment processing, platform operations, and ongoing improvements to PocketTip. Workers always receive 100% of the tip amount.

Question 9

Are there any hidden fees?

Accepted Answer

No. There are no hidden fees. Workers never pay fees, and the customer-paid fee is clearly shown before a tip is completed.

Question 10

How do payouts work?

Accepted Answer

Tips are paid directly to your linked bank account via Stripe Connect. Depending on your payout settings, tips can be paid out instantly or on a scheduled basis. You can track all tips, balances, and payouts in your dashboard.

Question 11

Does PocketTip hold my money?

Accepted Answer

PocketTip does not hold your money. All tips are processed through Stripe Connect and paid directly to your connected bank account based on your payout settings. You can view your tip history, balances, and payout status in real time.

Question 12

What is Stripe Connect?

Accepted Answer

Stripe Connect is a secure payment system used by PocketTip to handle tips and payouts. It allows tips to be processed and paid directly to your bank account without PocketTip holding your money. Stripe is used by millions of businesses worldwide and meets strict security and financial compliance standards.

Question 13

Can I use PocketTip at multiple venues or jobs?

Accepted Answer

Yes. Your tip page belongs to you, not a venue. You can use the same QR code across different jobs, shifts, or locations.

Question 14

Will customers receive a receipt for their tip?

Accepted Answer

Yes. Customers automatically receive a payment receipt after tipping, including the tip amount, date, and transaction details.

Question 15

How will I be notified when I receive a tip?

Accepted Answer

You’ll receive a notification when a tip comes through. All tip activity and payout details are also visible in your dashboard.

Question 16

What makes PocketTip different?

Accepted Answer

PocketTip is built for anyone who wants to accept tips digitally individuals, hospitality staff, cafés, bars, rideshare drivers, delivery workers, salons, performers, event staff, care workers, and teams. Tip pages are flexible, quick to set up, free for workers, and designed to make tipping easy for customers with no sign-up required.

Frequently Asked Questions