Frequently Asked Questions

Cashless tipping is a digital way for customers to tip service workers using card, Apple Pay, or Google Pay instead of cash. QR code tipping platforms like PocketTip make it easy for Australian workers to accept tips in our tap-and-go economy.

QR code tipping works by linking a QR code to a digital tip page. When a customer scans the code with their phone camera, they open your tip page and can tip using card or mobile wallets without cash. It's the modern digital tip jar for Australia's cashless economy.

Yes. PocketTip works like a digital tip jar customers scan your QR code and tip cashlessly using card, Apple Pay, or Google Pay. It's designed for Australian service workers who want to accept cashless tips.

Most Australians don't carry cash anymore. Cashless tipping with QR codes lets customers tip service workers using the same tap-and-go payment methods they already use for everything else. It removes the 'I don't have cash' problem.

Cashless tipping is used across Australian hospitality workers, café baristas, restaurant servers, bartenders, rideshare drivers, delivery workers, salon staff, performers, event staff, and more anywhere customers want to say thanks in a cashless way.

Creating a tip page on PocketTip is free and takes about 60 seconds. Sign up, choose your event type, add your details, and you'll get a unique QR code and shareable link. No technical skills needed.

No separate Stripe account needed. We use Stripe Connect to handle payments securely. You'll complete a simple onboarding process to receive payouts directly to your Australian bank account.

Setup takes about 60 seconds to create your tip page. Stripe Connect onboarding (required for payouts) takes 5-10 minutes and can be done anytime before your first tip. You can start sharing your QR code immediately.

No app needed. Your tip page works perfectly in any web browser on any device. Customers scan your QR code and tip directly through their phone's browser using card, Apple Pay, or Google Pay.

Yes. You can add your name, photo, event details, welcome message, and choose colours to match your style. Make it personal so customers know they're tipping the right person.

Scan the QR code with your phone camera or tap the link. Choose a tip amount (or enter custom), add an optional message, and pay with card, Apple Pay, or Google Pay. The whole process takes about 30 seconds.

Small processing fees apply (similar to buying coffee with card). Fees are shown upfront before you confirm payment. The person receiving the tip gets 100% of the tip amount you enter.

Yes. You can choose to leave your name or tip anonymously. Either way, the person receiving the tip gets a notification and can see your message (if you leave one).

You can tip using any major credit or debit card, Apple Pay, Google Pay, or other mobile wallets. All payments are processed securely through Stripe.

Yes. All payments are processed securely through Stripe, the same payment system used by millions of businesses worldwide. We never store your full card details.

Creating and using your tip page on PocketTip is completely free. There are no monthly fees, no setup costs, and no subscriptions. You only pay small processing fees when someone tips you (similar to card transaction fees).

You don't pay any fees. The person leaving the tip pays small processing fees (shown upfront). You receive 100% of the tip amount they enter. No service fees, no monthly costs, no hidden charges.

Processing fees vary by country and payment method, typically around 2-3% plus a small fixed fee (similar to standard card transaction fees). Fees are always shown to the tipper before they confirm payment.

No hidden costs. Creating your tip page is free. You receive 100% of tips. The only fees are small processing fees paid by the person leaving the tip (shown upfront). No monthly fees, no setup costs, no surprises.

No subscriptions required. ${process.env.NEXT_PUBLIC_PRODUCT_NAME} is free to use forever. Create unlimited tip pages, generate QR codes, and accept tips with no monthly or annual fees.

Tips are automatically transferred to your Australian bank account via weekly payouts. You'll complete a simple Stripe Connect onboarding to link your bank account. Payouts happen automatically every week.

Payouts happen weekly. Tips received during the week are automatically transferred to your bank account. You'll receive an email notification when each payout is processed.

No minimum payout amount. All tips are automatically included in your weekly payout, regardless of the amount. Even small tips are transferred to your bank account.

We support all major Australian banks. You can link any Australian bank account during Stripe Connect onboarding. Payouts are processed via direct bank transfer.

Your first payout typically arrives 7-10 days after your first tip (to allow for processing and bank transfers). Subsequent payouts happen weekly. You'll receive email notifications for each payout.

Yes. We use Stripe, one of the world's most trusted payment processors, to handle all payments securely. Your bank details are never stored on our servers. All transactions are encrypted and secure.

Only people with your QR code or link can access your tip page. You can make your page public (anyone can find it) or keep it private (only people with the link can access it).

We collect basic information needed to create your tip page (name, email) and process payouts (bank details via Stripe). We never share your information with third parties except as needed to process payments.

Yes. You can delete your tip page or account at any time from your dashboard. Deleted pages stop accepting tips immediately, and any pending payouts will still be processed.

Contact our support team if you have any issues with payments or payouts. We use Stripe's secure payment system, which includes fraud protection and dispute resolution.

Download your QR code as an image from your dashboard, then print it like any photo. You can print it on paper, stickers, or professional signage. The QR code never expires.

Display your QR code where customers can easily see and scan it: on your counter, table, receipt, or tip jar. Make it visible and accessible. Many venues print it on a small sign or sticker.

Yes. You can share your tip page link on social media, in emails, or anywhere online. Customers can tip directly from the link without needing to scan a QR code.

No. Your QR code never expires. Once created, it works forever. You can use the same QR code for years, print it on multiple signs, or share it anywhere.

Yes. You can create unlimited tip pages for different events, venues, or purposes. Each page has its own QR code and link. Perfect for different jobs or events.